Terms of Service

Company

Collabicle Global Technology

Address

8, Jalan Tebing Tiga 8/8C, Seksyen 8, Shah Alam 40000, Malaysia

Contact

legal@collabicle.com

In these terms, we and us mean that company. You means the business using Collabicle, and everyone using it on that business’s behalf.

You agree to them by creating an account or by using Collabicle. If you are doing that for a company, you are confirming you may commit that company, and these terms bind it.

Collabicle is for business use. It is not offered to consumers buying for personal or household purposes, and you must be old enough to enter a contract where you live.

Collabicle is a company operating system delivered over the internet. A business runs its projects, documents, tables, files and customer conversations in one organization, alongside AI agents that work with the team. Some features connect to accounts you hold elsewhere, such as email, WhatsApp or social accounts.

We provide the software as a service. We do not provide legal, tax, accounting or professional advice, and nothing Collabicle or its agents produce is such advice.

Work in Collabicle belongs to an organization. Whoever creates it, and the admins they appoint, control who may join, what each member may reach, and what agents may do. The organization’s admins act for the business, and we act on their instructions.

Keep sign-in credentials to yourself. Sign-in is by emailed link or by an identity provider you already use, so anyone with access to that inbox or that provider account can reach yours. Tell us promptly if you believe an account has been reached by someone who should not have it.

You are responsible for what the people in your organization do with it, including anyone you invite.

Everything you put into Collabicle, and everything it produces for you, remains yours. We claim no ownership of it.

To run the service we need permission to handle it: you grant us a licence to host, store, copy, transmit, display and process your content, for the sole purpose of providing Collabicle to you and keeping it secure and working. That licence lasts no longer than we hold the content, and it permits nothing else. We do not sell it, and we do not use it to train models. How we handle personal data is set out in our privacy policy.

You are responsible for having the right to put that content into Collabicle in the first place, and for it not being unlawful.

Collabicle includes AI agents that act inside your organization. An agent sees only what you give it access to, runs on your instruction, and where it would take an action that matters, a person in your organization approves it first.

Models are probabilistic. Output can be wrong, incomplete or unsuitable, and it is not reviewed by us before you see it. Treat it as a draft by a capable colleague rather than a finished product, and check anything you are going to rely on, send to a customer or publish. You remain responsible for what your organization does with what an agent produces, including anything it posts or sends on your instruction.

Agent work consumes unified credit. We route to third-party model providers, who are not permitted to train on your content, and we may change which providers or models we use so long as the service keeps doing what it says.

You can connect accounts you already hold, such as a mailbox, a WhatsApp Business Account or a social account. When you do, you authorise us to act on that account on your instruction, and we store an access token in order to do so. We use it for the features you asked for and nothing else.

Those accounts stay governed by the terms of whoever provides them. You must comply with those terms and the platform’s policies, and you must hold the rights to whatever you publish through them. A platform can change its rules, suspend an account or withdraw our access to it, and where that happens the feature may stop working through no fault of either of us.

You can disconnect an account at any time, which stops our access and deletes the stored token.

Using Collabicle, you agree not to:

• break the law, or help anyone else do so
• send unsolicited bulk messages, or anything a recipient did not agree to receive
• impersonate a person or organization, or publish content that misleads about who wrote it
• upload malicious code, or try to breach, probe or overload the service or the accounts of others
• work around plan limits, rate limits or access controls, or share one account across people to avoid paying for seats
• scrape or bulk-extract data from a connected platform beyond what its own rules and ours allow
• resell or white-label Collabicle without our written agreement
• use it to build a competing product, or to benchmark it for publication without telling us first

What each plan includes, and what it costs, is on our pricing page. That page is the authority on plan limits, and those limits are enforced.

A new organization may start on a trial, once per person, for the period stated when it begins. When a trial ends without a plan, the organization becomes read-only: your data stays visible and exportable, and writing stops until you choose a plan. We do not delete data because a trial lapsed.

Paid plans renew automatically for the period you chose until cancelled, and we charge through Stripe. Prices exclude taxes, which we add where we must. Unified credit included with a plan is for that period and does not roll over. You can buy more credit, and you can arm automatic top-ups within the limit you set; you choose that limit and can change or disarm it.

Cancelling stops the next renewal and leaves you on the plan until the period you have paid for runs out. Fees already paid are not refunded, except where the law requires it or where we have got something wrong. If a payment fails we may restrict the organization to read-only until it succeeds. If we change prices, we will tell account holders before it affects them, and a change never applies to a period already paid for.

We work to keep Collabicle available and quick, but we do not promise it will never be down. We may take it offline for maintenance, and will give notice for anything planned and significant.

Collabicle changes as we build it. We add features, improve them, and occasionally retire one. Where we retire something you actively use, or make a change that materially reduces what your plan does, we will tell account holders in advance and, where we can, provide a way to get your data out of it.

You can stop at any time by cancelling your plan or closing your organization. Export what you want to keep before you close it.

We may suspend an account, immediately and without notice, where it is being used unlawfully, where it threatens the security or stability of the service or other customers, or where a payment is seriously overdue. We will tell you why, and restore access once the cause is resolved. We may end the agreement on reasonable notice, and if we do so for any reason other than your breach, we refund the unused part of what you have paid.

After an organization is closed we delete its data on the timetable in our privacy policy. You can ask for deletion sooner, including data we received from a connected platform: see how to request data deletion.

We provide Collabicle with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided as it is: we do not warrant that it will be uninterrupted or error-free, that it will fit a particular purpose you have in mind, or that AI output will be accurate.

Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill or anticipated savings. Our total liability arising out of this agreement in any twelve-month period is limited to what you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

This agreement is governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from it.

Before either of us starts proceedings, we should try to sort it out directly: write to legal@collabicle.com and we will reply.

If a court finds part of these terms unenforceable, the rest still stands. If we do not enforce something straight away, we have not given up the right to. You may not transfer this agreement without our consent; we may transfer it to a company that acquires our business, on notice to you. These terms, with the privacy policy, are the whole agreement between us about Collabicle.

When these terms change materially we will tell account holders by email before the change takes effect, and continuing to use Collabicle after that is how you accept them. If you do not, you may cancel and we will refund the unused part of what you have paid. The date at the top always reflects the current version.